At butaaxom.com, we aim to provide a seamless and efficient delivery experience for all our customers. Please read our delivery policy carefully to understand the terms and conditions regarding the shipment of your orders.
Order Processing Time
- Orders are typically processed and dispatched within 10 business days from the date of purchase, subject to product availability and order volume.
- "Business days" refers to Monday–Saturday, excluding public holidays.
Shipping Methods & Delivery Timelines
- Once dispatched, standard delivery takes an estimated 6-7 additional working days depending on your location, meaning total delivery time from order to doorstep is typically 15 to 20 working days.
- Expedited shipping may be available on request for an additional fee, providing faster delivery times.
Shipping Charges
- Shipping is free on all orders within Assam.
- For orders delivered elsewhere in India, shipping is free on orders above ₹8,000; a shipping fee applies below this threshold.
Shipping Zones
- We currently ship worldwide.
- International orders may be subject to customs duties, import taxes, or other fees, which are the responsibility of the customer and are not included in our prices.
- International delivery timelines may vary and could exceed our standard domestic estimates.
International Shipping Rates (1 kg Base Weight)
| Destination Country | Weight 1 kg Rate (₹) |
|---|
| Singapore | ₹2,510 |
| UAE | ₹3,780 |
| USA | ₹5,720 |
| Germany | ₹5,680 |
| U.K. | ₹3,590 |
* Rates are subject to change depending upon the international fuel surcharges. It is not very high.
Tracking Your Order
- Once your order is shipped, tracking information will be sent to you via [email/SMS] and will also be available in your order details section.
- Please allow up to 10 days for tracking information to update after dispatch.
Delivery Attempts
- Our shipping partners will make multiple attempts to deliver your order to the address provided.
- If no one is available to receive the package, a delivery notification will be left and you may need to arrange re-delivery or pick-up, as per the courier's policy.
- If an order remains undelivered after all attempts and is returned to us, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Cancellation & Refund Policy.
Order Delays
- While we strive to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including natural disasters, customs processing, or carrier issues. We appreciate your patience in such situations.
Order Changes or Address Updates
- Once an order is placed, changes to the shipping address or order details may not be possible. Please ensure your shipping address is accurate and complete before completing your purchase.
Missing or Damaged Shipments
- If your order is missing or arrives damaged, please contact our customer service team within 2 days of delivery.
- To help us process your claim quickly, we recommend recording an unboxing video or taking photos of the package and product upon receipt.
- Valid claims will be resolved with a replacement or refund in accordance with our Cancellation & Refund Policy.
By placing an order on butaaxom.com, you agree to this Delivery Policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions, please contact our customer service team for assistance.