Effective Date: [insert date]
Welcome to butaaxom.com. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, make purchases, or interact with our services.
2.1. Personal Information: When you use our website or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, and billing information. Payment details (such as card numbers) are processed directly by our secure third-party payment gateway and are not stored on our servers.
2.2. Non-Personal Information: We may also collect non-personal information, including your IP address, browser type, operating system, and browsing behaviour on our website.
2.3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate our website, remember your shopping cart, keep you logged in, and understand how visitors use our site. This may include essential cookies (required for the site to function), analytics cookies, and, where used, advertising cookies. You can control or disable cookies through your browser settings, though this may affect site functionality.
We may use your personal information for the following purposes:
3.1. Order Fulfilment: To process and fulfil your orders, including order confirmation, shipment, and delivery.
3.2. Customer Support: To respond to your inquiries, provide customer support, and address any issues you may have.
3.3. Marketing: With your consent, to send you promotional materials, newsletters, and updates about our products and services. You can opt out of these communications at any time.
3.4. Improvement of Services: To analyse data and enhance our website's functionality, user experience, and product offerings.
3.5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.
We may share your personal information with third parties under the following circumstances:
4.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our products and services, such as payment processors, shipping companies, and marketing partners. Some of these providers may be located outside India; where this occurs, we take reasonable steps to ensure your data continues to be protected.
4.2. Legal Requirements: We may disclose your information when required by law, or when we believe it is necessary to protect our rights, comply with legal processes, and ensure the safety of our users.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to provide order history, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
You have the following choices and rights regarding your personal information:
8.1. Access and Update: You can access and update your personal information by logging into your account on our website.
8.2. Deletion: You may request deletion of your personal data by contacting us, subject to our legal obligation to retain certain records (e.g., for tax or dispute purposes).
8.3. Opt-Out: You can opt out of receiving marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly.
8.4. Cookie Preferences: You can manage or disable cookies through your browser settings at any time.
We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
If you have questions or concerns about this Privacy Policy or how we handle your data, or wish to exercise any of your rights above, please contact us at butaaxom@gmail.com.
In accordance with applicable Indian data protection and e-commerce regulations, our Grievance Officer can be reached at:
Name: Angashikha Gogoi
Email: butaaxom@gmail.com
Address: Kefai Complex, Amulapatty, Ward No -8 Nazira, Sivasagar, Assam 785685